Effective Date: August 2024
At Allboutsneak, your satisfaction is our priority. We understand that buying sneakers online can sometimes require a bit of adjustment. That's why we've implemented a simple, transparent, and free return policy so you can order with confidence.
Refund Eligibility
To qualify for a refund
• Claims must be made within 30 days of receiving your order.
• Items must be in their original condition—unused, unworn, and in the original packaging (if applicable).
• Proof of the issue (photos, description) may be required.
• Sale items are excluded from refunds but may be eligible for exchanges as indicated on the product page.
Free Worldwide Returns
We offer free worldwide returns on all eligible full-price items.
Eligibility and specific return instructions for each product are clearly stated on the product page.
Sale items are clearly marked on the product page and are not eligible for free returns.
Refund Process
1. Contact us at contact@allboutsneak.com within 30 days of delivery.
2. Include your order number and a clear explanation of the issue.
3. If your request is approved, you will receive return instructions.
4. You will have 7days from the return approval date to ship the item back to us.
5. Once the returned item has been inspected and approved, we will refund you to your original payment method or as a credit note (depending on your preference and circumstances) within 7 days of refund approval.
Non-Refundable Items
• Claims made after 30 days from delivery.
• Items damaged or worn by the customer.
• Sale items (unless otherwise stated).
• Issues resulting from incorrect size selection.
Customer Support
We’re here to assist you every step of the way.
Email: contact@allboutsneak.com
Response time: under 24–48 hours, 7 days a week.